In order to enhance the security of our Mobile Banking solution, we made some changes to the login process, which were effective May 4th.
Streamlined Login Process
After the upgrade, you may notice the picture and phrase that previously appeared when you logged in have been removed. We are implementing a more secure and behind the scenes process to validate your device (PC, laptop, tablet, mobile phone), username and password.
Enhanced Security Settings
We are also adding additional layers of security in the event you login from a device that has not been used in the past. Instead of the simple challenge questions you used in the past, you will be asked to answer a series of questions to validate your identity. These enhanced security features help safeguard your information.
Better Banking Experience
In addition to the security enhancements included in this upgrade, you will notice a new look and feel to your mobile banking application. You will still have access to all the same features you rely on, with a modern dashboard and menu that makes anytime, anywhere banking even more convenient.
First time you login on your mobile banking app after May 4th, just follow the prompts!
If you have additional questions or concerns, please feel free to contact a member of our team at 931.503.8282 or email firstname.lastname@example.org.